Refunds/ Cancellation Policy
Refunds/ Cancellation Policy:
All sales at Velvet Reign, (www.velvetreign.com) are final. Taking into consideration the oneness of our offering, we do not provide an option for any exchange and refund. Refunds are ONLY processed based on fulfilment errors, such as incorrectly shipped/damaged product. We promise to support if there is a genuine issue regarding the size(subject to availability). We should be informed regarding size exchange within a week after receiving the product. If we don’t have your size, you will be given store credit.
All discounted or “on sale” orders are non-refundable and non replaceable.
Once the order is placed, we don't accept any kind of changes. If there are any changes, extra charges will be applied accordingly.
If at all there is any damage to the product by our end, we assure to either replace the order (depends on the availability) or refund the amount.
Cancellation by Velvet Reign:
Please note: that there may be times when we will be unable to take orders or may be even cancel them. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may cause your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department. We may require additional verifications or information before accepting any order. We will reach out to you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed back in your Card Account.